Privacy Policy

Last Updated: 06/09/2026

At Zivah Couture ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Shipping and billing address
Payment information
Account login credentials (if applicable)
Order history
Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and tracking information

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Manage payments and transactions
Provide customer support
Send order updates and delivery notifications
Improve our products and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails and marketing communications (with your consent where required)

3. Payment Security

We do not store your complete payment card details on our servers.

Payments are processed through trusted third-party payment providers that use industry-standard security measures to protect your financial information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience
Support marketing and advertising activities

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

Service Providers

Payment processors
Shipping and logistics partners
Marketing service providers
Website hosting providers
Customer support platforms

Legal Requirements

We may disclose information when required by law or when necessary to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or illegal activity
Respond to lawful requests from authorities

6. International Transfers

If you access our website from outside our operating country, your information may be transferred to and processed in countries where our service providers operate.

By using our website, you consent to such transfers.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Maintain business records
Comply with legal and tax requirements
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Withdraw marketing consent
Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

9. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates about:

New collections
Promotions and discounts
Events and announcements

You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take appropriate steps to remove it.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will be posted on this page along with the updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.