Terms & Condition

Last Updated: 06/09/2026

Welcome to Zivah Couture. These Terms & Conditions govern your use of our website and the purchase of products from Zivah Couture. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

1. General

Zivah Couture reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any revisions.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe customer conduct violates applicable laws or these Terms.

2. Product Information

We strive to display our products as accurately as possible. However:

Product colors may vary slightly due to lighting, photography, and screen settings.
Handcrafted embellishments, embroidery, and fabric textures may vary slightly.
Measurements may have minor variations due to the handmade nature of couture garments.

Such variations shall not be considered defects.

3. Orders & Acceptance

All orders are subject to availability and acceptance.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order. Zivah Couture reserves the right to cancel or refuse any order due to:

Product unavailability
Pricing errors
Suspected fraudulent activity
Incomplete customer information

4. Pricing & Payments

All prices displayed on the website are listed in the applicable currency shown at checkout.

We reserve the right to change prices without prior notice.

Accepted payment methods include:

Credit/Debit Cards
Bank Transfers
Digital Wallets
Other payment methods displayed at checkout

Orders will be processed only after successful payment authorization.

5. Custom & Made-to-Order Items

Custom-stitched, altered, personalized, or made-to-order garments are produced specifically for the customer.

By placing a custom order, you acknowledge that:

Measurements provided are your responsibility.
Production begins after order confirmation.
Once production has commenced, orders cannot be cancelled, modified, or refunded.
Minor variations in embroidery placement, embellishments, and handcrafted details may occur.

6. Shipping & Delivery

We ship both domestically and internationally where available.

Estimated delivery timelines are provided for guidance only and are not guaranteed.

Zivah Couture shall not be liable for delays caused by:

Courier services
Customs clearance
Weather conditions
Public holidays
Events beyond our reasonable control

Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

7. Order Tracking

Tracking information will be provided once an order has been dispatched.

Customers are responsible for providing accurate shipping information. Zivah Couture shall not be liable for losses resulting from incorrect delivery details provided by the customer.

8. Returns, Exchanges & Refunds

Due to the exclusive nature of couture fashion:

Non-Returnable Items

The following items are not eligible for return or refund:

Custom-made garments
Altered products
Personalized items
Sale or discounted merchandise
Accessories unless defective

Eligible Returns

Returns may only be accepted if:

The item received is defective.
The wrong item was delivered.
The product was damaged during transit.

Any such claim must be submitted within 48 hours of delivery, accompanied by photographs and order details.

Approved returns must be unused, unworn, unwashed, and in original packaging with tags attached.

9. Intellectual Property

All content on this website, including but not limited to:

Designs
Photographs
Logos
Graphics
Product descriptions
Videos
Website content

is the exclusive property of Zivah Couture and protected by applicable copyright, trademark, and intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

10. User Conduct

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to website systems.
Distribute harmful software or malicious code.
Interfere with the operation of the website.

11. Limitation of Liability

To the fullest extent permitted by law, Zivah Couture shall not be liable for any indirect, incidental, consequential, or special damages arising from: